Terms and conditions

Welcome to The Label Lab UK. By accessing or using our website (www.thelabellabuk.com) and purchasing products from us, you agree to be bound by the following terms and conditions. Please read them carefully before placing any orders.


1. About Us

The Label Lab UK is an online clothing retailer offering a curated selection of fashion products. We operate through our website and fulfil orders using several trusted warehouse and delivery partners.


2. Ordering

  • All orders are subject to availability and confirmation of payment.
  • Once your order is placed, you will receive an order confirmation via email.
  • Items may be dispatched from different fulfilment centres and may arrive in separate packages.
  • You will only be charged one delivery fee per order, regardless of how many parcels your order is split into.


3. Delivery

  • We aim to deliver all orders within 1–3 business days.
  • Tracking information will be sent to the email address provided at checkout.
  • If you have not received tracking information within 2 days of placing your order, please contact us at [Insert contact email or form link].
  • We are not responsible for delays caused by third-party couriers or incorrect address details provided at checkout.


4. Prices and Payments

  • All prices are listed in GBP (£) and are inclusive of VAT (where applicable).
  • We accept payment via major credit/debit cards and other secure payment methods provided at checkout.
  • Payment must be made in full before orders are dispatched.


5. Returns and Refunds

  • We accept returns within 14 days of receipt, provided items are in original condition, unworn, unwashed, and with all original tags attached.
  • To initiate a return, please contact us at [Insert return email or return portal] with your order number and reason for return.
  • Refunds will be processed to the original payment method within 5–10 business days after we receive and inspect the returned item(s).
  • Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.


6. Product Information

  • We strive to display product colours and images as accurately as possible. However, actual colours may vary slightly depending on your device settings.
  • All sizes and measurements are approximate, but we do our best to ensure they are as accurate as possible.


7. Intellectual Property

  • All content on this website, including images, text, logos, and branding, is the property of The Label Lab UK and is protected by copyright laws.
  • You may not reproduce, distribute, or use any content from our website without our written permission.


8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal data.


9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the site after changes are made constitutes your acceptance of the new terms.